The intercultural training will be developed to prepare hospitality workers for surprises that can arise in an intercultural situation and make sure they obtain intercultural awareness.
Training Framework for Hospitality Sector
Needs analysis for prototype of teaching material & training methodology
Through surveys and interviews with the target groups, there will be an analysis conducted for a deeper understanding of the intercultural challenges that still exist in hospitality. The results of the implemented analysis will lead to the creation of critical incidents prototypes. This will be done for the most impactful departments of a hotel, namely: front desk, food and beverage, housekeeping and management. For each of these departments three critical incident prototypes will be developed.
Targeting languages and localisation/contextualisation
While other materials will focus on intercultural issues in English and the target languages, the aim of this activity is basic language training. This result will provide basic key words/phrases in Chinese and Russian for the relevant fields of hospitality, as the number of visitors from these countries is on the rise. In addition to that, relevant cultural information about the visitors from these two countries (China and Russian Federation) will be offered.
InterCultural Hotel Training Modules (web and mobile)
The training content will take advantage of various multimedia delivery methods supporting the learning process and will make use of cultural incidents prepared in the form of scenarios/virtual tours. In order to make the learning process not only effective, but also engaging, up-to-date guidelines regarding the user interface and user experience will be applied, without registration/login requirements. One of the biggest highlights will be the use of virtual, 360 scenes shot with a special camera that will create (simulate) a real workplace. Therefore, each virtual tour will make use of virtual reality by placing trainees directly at a real workplace. Each virtual 360 scene will include a number of interactions. The mobile app, on the other hand, will act as a fast reference for the most typical situations, providing useful vocabulary, information and guidance.
Improvement of teaching materials
The results of the project will be tested by target group representatives. All feedback will be dully noted and passed on to the technical team for implementation of any malfunctions or bugs identified. Also, all suggestions for improvement will be taken into account, provided that their implementation does not go beyond the original shape of the results and can be implemented within foreseen time and budget constraints. Thanks to this work, project partners will be able to make sure that the results are not only of high quality, but also are considered useful by the representatives of target groups and other relevant stakeholders.
This project has been funded with support from the European Commission. This publication (communication) reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein