Project Activities

The intercultural training will be developed to prepare hospitality workers for surprises that can arise in an intercultural situation and make sure they obtain intercultural awareness.

Training Framework for Hospitality Sector

Needs analysis for prototype of teaching material & training methodology

Through surveys and interviews with the target groups, there have been done an analysis, for a deeper understanding of the intercultural challenges that still exist in hospitality. The results of the implemented analysis have led to the creation of critical incidents prototypes. This has been done for the most impactful departments of a hotel, namely: front desk, food and beverage, housekeeping and management. For each of these departments three critical incident prototypes have been developed. Below you can find the needs analysis for each country. All reports are available in English only.

Targeting languages and localisation/contextualisation

While other materials focus on intercultural issues in English and the target languages, the aim of this activity is basic language training. This result provides basic key words/phrases in Chinese and Russian for the relevant fields of hospitality, as the number of visitors from these countries is on the rise. In addition to that, relevant cultural information about the visitors from these two countries (China and Russian Federation) will be offered.

You can find the modules in the Inter Cultural Hotel web application in the browser via, or you can download the app in the App store or Play Store.

InterCultural Hotel Training Modules (web and mobile)

The training content takes advantage of various multimedia delivery methods supporting the learning process and makes use of cultural incidents prepared in the form of scenarios/virtual tours. In order to make the learning process not only effective, but also engaging, up-to-date guidelines regarding the user interface and user experience have been applied, without registration/login requirements. One of the biggest highlights is the use of virtual, 360 scenes shot with a special camera that creates (simulates) a real workplace. Therefore, each virtual tour makes use of virtual reality by placing trainees directly at a real workplace. Each virtual 360 scene includes a number of interactions. The mobile app, on the other hand, acts as a fast reference for the most typical situations, providing useful vocabulary, information and guidance.

You can find the modules in the Inter Cultural Hotel web application in the browser via, or you can download the app in the App store or Play Store.

This project has been funded with support from the European Commission. This publication (communication) reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein